With majority of IT based work being carried out from home. The future looks very different from the past.
More people will be encouraged to work from home some even say the IT sector may give the option to work from home for more than 50% of their employees.
There is going to be an increase in demand for automation. Systems that are siloed in current environment cannot help in navigating through the future.
Automation is going to play a key role in every organization who wants to successfully navigate through this without getting trapped into silos.
The intelligent automation platforms that we should be looking forward should have the capabilities of AI and RPA. Intelligent automation platforms are going to change the way the knowledge workers operate from the lowest level of operation to the topmost level across every industry vertical.
When we deploy such platforms the employee experience is going to be elevated. They will work side-by-side with bots who are assisting them in their day-to-day repetitive tasks, helping on decision making, make more transactions possible ever than before, give the edge to handle seasonal spikes of volumes of work etc.,.
They are not qualitative benefits they are hard dollar savings that are 100% tangible in nature.
Employees will have more time to spend on tasks that needs human judgement and creativity.
More and more you will notice organizations accepting cloud-based technology.
Transformation of technical siloes using intelligent automation platforms that work seamless across heterogenous systems are the future.
Grab the low hanging fruits and start your journey as soon as possible.
What are your thoughts?